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HIS - Error Handling Service

The distributed nature of enterprise solutions involves handling of different types of exceptions involving different business systems and business users. To provide a robust SOA infrastructure, one must implement an error (exception) handling service as part of the fundamental services to handle the exceptions. Error Handling Service (EHS) enables the handling of error/exception functions as a service to all enterprise solutions.

Functionality Overview
Capture exceptions throughout the integration process  
Provide ability to specify possible resolutions and an interface for users to
execute the resolutions
 
Generate notifications and reports on exceptions and resolutions  

EHS also provides features such as notification, escalation, reassignment, and integration with SNMP enabled monitoring software like OpenView, NetCool, and BigBrother to streamline the integration process and make the integration solution and the Enterprise more responsive.

Benefits
Reduces the total cost of each integration project using a common robust solution projects can leverage  
Assists in streamlining the business processes by providing a consistent mechanism and user interface to the business users for monitoring and resolving business exceptions  
Supplies a framework and tools support for all enterprise solutions to align with the enterprise monitoring and management strategy  
Provides a single point for storing and reporting of all exceptions and resolutions throughout the enterprise for all solution components  
Allows projects to customize business error resolutions to suit their requirements.  
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