Application Support

Supporting an implemented systems solution is an integral part of the complete software development life cycle process Hydus offers a complete portfolio of comprehensive application support services in a variety of models and functions. Hydus offers application support on a 24*7 basis and help clients identify, research, resolve and re-deploy application related issues.

Hydus supports applications based on a wide variety of platforms and technologies, including web and client/server applications. For both software application maintenance and application support services, we follow established escalation processes to ensure timely response and issue resolution. Being a leading application support provider, Hydus employs internal tools and our own support system to track issues to resolution, ensuring effective knowledge capture and sharing of information. Our systems also give the client continual visibility into maintenance and support activities, and detailed metrics and reporting.

Our software application maintenance and support services encompass such activities as:

• Error tracking and debugging
• End user support
• Technical troubleshooting
• Application upgrades and enhancements
• Web content updates
• Quality assurance testing
• Documentation development and maintenance

Hydus can act as an extension of an IT support team, or provide a complete turn-key service. We often employ a "shadow team" for each support initiative to ensure redundancy as well as continuity.

Our range of service level models for technical support are designed to suit the varying needs of clients, including:

• Flexible pricing parameters
• After-hours, select-hours, or 24x7 support services
• Technical support services by phone, email and/or fax

Hydus Development Expertise

Hydus offers 24*7 application support for all enterprise solutions. Hydus professionals specialize in a vast range of technologies across various industries. Our support offerings cover a host of enterprise solutions including:

• Enterprise Integration
• Business Intelligence- Data Warehousing and ETL- Operations Monitoring- Database Operations Maintenance- Database Performance Tuning

Hydus support personnel function in both dedicated and shared modes and each support team has a cluster of specialists who provide support for our clients across:

• TIBCO Suite of Integration Tools
• Oracle Fusion Middleware Tools- IBM WebSphere- Teradata Operations and Support- Informatica ETL

Hydus Support Case Studies

Processing Your Requesting....

First Name * Last Name * Company * Email *

Case Study Download

You will receive an email at the address
Provided with a link to the specific case
Study you requested.
Please click on the link to download the document